Frequently Asked Questions

Where we differ from every other organisation of this type is that we place the responsibility for results on our own shoulders. We do this through our unique 'Nine Dots Process' that we use to embed the benefits of training within your organisation. Our process is outlined here: Nine Dots Process. Contact us now to see how we can GUARANTEE results from the training that you undertake with us.

Yes, we are able to tailor all of our courses to your specific aims, objectives and corporate culture. Sometimes multiple topics will have to be combined and other times it may just have to pitched at the right level. This is a service that we provide to all of our clients as standard.

Yes, we can partner with you to write bespoke courses and programmes that are incredibly targeted to your people, organisation and objectives. More information is available on our Bespoke Programmes page which you can read by clicking this link. Alternatively, contact us to set up a conversation with one of our training design experts about your specific requirements.

No, whilst workshop-based training is a large part of what we do, in line with our belief in the 70:20:10 principle, we also coach our participants and issue work-based projects and challenges to really ensure that development embeds as required

Whilst we try to maintain a flexible approach to each programme, we are firm believers in the 70:20:10 principle. We embed this principle in all of our programmes to ensure that our training and development work has a real and positive impact on your organisation. If you are unfamiliar with this principle, click here for an overview or contact us to have a conversation about how this principle can be applied for maximum results in your organisation

We operate on an open and honest pricing policy, click here to see our pricing matrix which also shows the discounts available for purchasing different volumes of training with us

We train teams of manager and leaders, we do not run 'open courses' since we cannot use our process within that framework and therefore cannot guarantee our results. We do however coach managers and leaders on a 1:1 basis in order to achieve accelerated development. Click here to look at our coaching

Of course! This is usually an essential step of the process of getting training right, click here to book in a conversation with a member of our Client Services Team

Yes we do, visit our Daily Dot Learning Series for the shorter articles that we have authored

Yes of course, please visit our downloads section for the e-brochure, or if you would prefer us to send you a hard copy then click here