Middle Management Skills
Emotional Intelligence
This course defines and trains you and other managers on how to understand and control your own emotions in a business context. Additionally you will look deeper into the emotional manifestations of others and how better to understand them so as to strengthen your leadership style and support your team where appropriate. This understanding will be crucial to making the right decisions within and outside of your own area.
Course Content
- Overview of Emotional Intelligence
- The EBW Business Emotional Intelligence Model
- Developing self-awareness and discovering your blind spots
- Techniques to become more self aware
- Understanding others' emotions
- Self-Assessment
- Practical tecniques to manage your own emotions
- Scenarios to practice building relationships
Benefits to the Individual
- Better interpersonal relationships
- More measured reactions to stressful or challenging situations
Benefits to the Company
- Better interpersonal relationships
- More measured reactions to stressful or challenging situations
Course Duration
1
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